FAQs

What currency are the prices do I see in the site?

All prices are in USD. It will change to your locations currency automatically, If it doesn't you can at any point, change between Pounds (£), Dollars ($) and Euros (€) and more by clicking the appropriate sign on the top right hand corner of the website.

 

 

How do I make a purchase?

You can make a purchase by:-

Searching for the item you are looking for by using our search icon. Which is located at the top right hand corner of the page.

 

- Select the collection relevant to your product.

 

- Type what product you are looking for in the chat popup

To purchase 

- Select item

- Add to cart

- Colour

- Quantity

- Click on checkout

- (Can pay by PalPal) or Credit Card

- Fill in your Shipping details

- Review all details are correct

- Proceed to payment

- Enter card details

- Make payment

- Shortly you will Receive a confirmation email if payment has gone through of your order being shipped

 

What Payment methods do you take?

 

We accept Visa, MasterCard, America Express, Delta, Maestro, Electron and PayPal credit and debits only.

At any point, you can change between Pounds (£), Dollars ($) and Euros (€) by clicking the appropriate sign on the top right hand corner of the website. (Payment is only taken in dollars)

 

 

Is your website secure?

 

Our website is as secure as it can possibly be. We store any information you give us using SSL encryption technology. SSL is the most advanced security software available for online transactions.

 

- SSL encryption

 

- Shopify system

 

- PayPal

 

- Stripe

 

- McAfee 

 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at contactus@almascollections.com.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.


I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at contactus@almascollections.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

 

 

Is Customs and Taxes Paid?

Our products when shipped to you is free shipping but if your country as custom charges on the products that you ordered and they have been shipped to you. You will have to pay for those charges to your local customs.

 

 

Is my Personal Information kept Private?

 

Please be assured that your personal information is kept private and confidential and at no point will Almas Collections share this information with any third parties.

When you register with Almas Collections, we will only need to know your email address. Your chosen password is not known to us. When processing your order we will require your name, e-mail address, telephone number, shipping address and billing information. We will not store your card details on our system. Please note that Almas Collections may use your contact details to inform you of new arrivals, seasonal updates and promotions. If you would prefer not to receive these updates, please email us at contactus@almascollections.com.

 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to contactus@almascollections.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.